With headquarters in Johannesburg, Teraoka S.A. (PTY) LTD provides superior Sales and Service of Electronic Scales, Automated Weighing, Wrapping and Labeling Systems, Thermal Printers, Inspection Equipment, Self-Adhesive Labels and related Consumables for both the Retail Supermarket Industry as well as the Food Manufacturing Industry.
Teraoka is the sole distributor of Teraoka/DIGI Weighing Systems and Anritsu Inspection Systems in Southern Africa as well as a proud Intermec Service Partner. Teraoka services both the domestic and international sectors (African Countries) through its network of 10 Sales and Service branches strategically placed country wide as well as a broad Distributor channel. A comprehensive support structure consisting of a 24Hr Help Desk, Research & Development, National Stores (warehouse) and Administration is housed at the Headquarters to assist the branches is supporting our customers. Teraoka also has a large Label Manufacturing Plant that produces Self Adhesive Label Rolls to be used on our Electronic Scale Printers, Thermal Label Printers as well as other applicators for various other applications. This compliments and adds value to our initial equipment sale and ensures repeat consumable business. We are also capable of producing various customized “Full Colour” Labels. TSA has a total staff compliment of approx 200 people.
Teraoka, established in 1984, has the knowledge and experience of almost 30 years in the Southern African market bringing a dynamic and innovative approach to Retail and Industrial weighing automation. Our goal is to exceed the expectations of every client by offering flexibility in terms of products and pricing, smooth installations of new equipment, superior customer after sales service and ensuring the certification of equipment (under the accreditation of the South African Bureau of Standards – SABS) as well as the prompt delivery of labels and related consumables.
As experts in the Electronic Scale Industry Teraoka is involved in every stage of the process involving a new Retail Supermarket or Food Factory from installation and implementation to completion offering continual functional and technical support. Our extensive skills encompass all aspects of implementation and operation, development of functional specifications for client approval, system design, and overseeing development teams customizing machinery and software to fit the specific client’s needs. Typically, during and after new installations we are on-site at the customer’s locations handling client contact, providing functional and technical training and support, and resolving any and all troubleshooting issues that may arise.
Our technical staff are distinguished by their technical expertise which is further enhanced by the knowledge gained at our head office training center, this combined with their hands-on experience, comprehensive selection of tools, technical information, service training, spare parts and back-up support, ensures that they are able to provide the best possible onsite maintenance and service. The qualification of Verification Officer enables the Service Engineer to Verify and Certify the accuracy of a weighing device to be used for trade use under the accreditation of the SABS. Reliable service and high-quality maintenance have made DIGI, Anritsu and Intermec the world’s most trusted brands in Weighing, Labeling, Wrapping and Inspection Systems. These brands are recognized around the world for their high-quality products and dedication to their customers.
Unlike other Scale Companies, at Teraoka we pride ourselves on possessing the correct product for each customer’s weighing and labeling requirement as well as superior service levels. This has elevated us to No. 1 in our industry with an overall Retail market share of over 70%. Some of our Retail customers/partners included Pick ‘n Pay Retailers (100%); Shoprite & Checkers Group (80%); Woolworth’s Foods (100%) and Spar Supermarkets (56%) to mention just a few. Our market share in the Food industry is more difficult to measure but estimated at around 45%.
At Teraoka we are continually expanding on our products, knowledge and services to assist clients with successfully implementing Store Automation Systems in multiple Supermarkets and Factories throughout various locations. Therefore our commitment to customer support goes beyond simply selling, servicing and supporting our own products. Teraoka S.A.’s mission is to improve the business of our customers and everything we do is focused on that goal. As a result, we are able to offer our customers valuable insight into product development, marketing and after-sales support making Teraoka S.A. the ideal choice for any Supermarket and Food factory to manage the implementation and maintenance of their Weighing and Labeling Systems.